“PCS has been inundated with reports from members experiencing long processing delays, contradictory information, and a lack of clarity.”
By the Public and Commercial Services Union (PCS)
Several MPs have raised serious concerns in parliament over widespread delays and non-payment issues since Capita took over the contract from Equiniti in December 2025.
Andy McDonald MP spoke in parliament to back PCS’s call for action against the unacceptable performance of Capita and called for urgent action from the Cabinet Office minister. Concerns were also raised by MPs at PMQs and at Business Questions.
PCS has been inundated with reports from members experiencing long processing delays, contradictory information, and a lack of clarity, issues made worse by an inherited backlog of almost 90,000 unresolved cases.
PCS continues to push for transparency, accountability, and immediate improvements to protect members facing distress and financial uncertainty, as well as a realistic estimate for when the current backlog will be cleared. We also continue to call for the administration of the pension scheme to be taken back in-house into the civil service.
Act now and write to your member of parliament, asking them to support our demands and to write to the minister for the Cabinet Office, asking them to work with PCS to urgently resolve the issues. It is clear that MPs are already acting and speaking up on behalf of their constituents, and we need more MPs to raise their concerns and force the Cabinet Office to take action and intervene.
- You follow the PCS on Facebook, Twitter/X and Instagram, and their General Secretary Fran Heathcote on Twitter/X.
- This was originally published on the PCS website on 22 January 2026.
- If you support Labour Outlook’s work amplifying the voices of left movements and struggles in the UK and internationally, please consider becoming a supporter on Patreon.
